June 16 2010 // Education

Iowa Hospital Association Social Media Conference

After attending a great conference this past week - I felt the need to blog about my top ten takeaways.

  1. There's a lot of value in building relationships but keep in mind - it's hard to measure

  2. While social media tools may be free - resourcing them is not

  3. Public posts on Facebook are now opened to be searched

  4. Social Media University Global (SMUG) site - definitely worth checking out

  5. Even if you don't get started right away - claim your space before someone else does

  6. While it may take some time up front - have your policies in place first

  7. Social media is a commitment - not a campaign

  8. If you are not ready to get started - you should still be listening

  9. It's ok to monitor your comments before publishing, or to not allow commenting right away

  10. It all starts with tremendous customer service

Written By

Caitlin McTaggart

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